Cost-Benefit Anaylsis of 911 Call Center Consolidation

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Community Size
44,411
Years
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As the link between residents and first responders, the 9-1-1 call centers in Green County,
the City of Monroe, and the City of Brodhead serve a vital public safety function: the dispatchers
in these centers serve as the first line of communication for emergencies, and work closely with
law enforcement, fire, and emergency medical services (EMS) to ensure callers’ safety 24 hours
per day.1 The three call centers have varying capacities, staffing structures, and levels of service,
but they share ...


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