Performance Metrics Plan for the Montgomery County Department of Health and Human Services

Metrics

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DHHS found that they were inefficiently recording data used to create their necessary reports. With more than 130 direct service programs and contracted services from 700 different providers, the data from those services weren’t always properly recorded. For example, data for some reports, such as the Monthly Trend Reports (MTRs), was recorded and tracked on both spreadsheets or paper reports. This variation causes inefficiency in creating reports; it took longer than necessary. After learning...


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