To decrease the frequency of repeat 911 callers by finding alternative options and community resources that are more appropriate to their needs rather than repeated use of Emergency Medical Services (EMS). Utilization of alternative options and resources for low acuity, non-emergent patients will help increase the availability of EMS to higher acuity patients, decrease offload delays at the Emergency Room (ER), and decrease re-admittance rates.
Read the final student report delivered to the loc...