Metro Transit would like to improve response rates to their customer satisfaction surveys among native Spanish speakers to improve service and amenities for this community. Students will conduct interviews in Spanish with native Spanish speakers to both gather information about where and how to distribute customer satisfaction surveys, as well as to gain feedback about the customer satisfaction survey itself. Students will analyze these findings and provide a report to Metro Transit to inform im...
Metrics
- University University of St. Thomas
- Program Sustainable Communities Partnership
- Sustainable Development Goals 10 Reduced Inequalities
- Population Type Transit Users
- Focus Areas Equity
- Discipline Business, Spanish
- University Department Language Studies
- Lead Local Gov / Community Partner Org Name Metro Transit