Needs Assessment and Workflow Analysis of Baltimore County Department of Public Works Operational Procedures for Managing Flood Reports

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The Baltimore County Department of Public Works (BCDPW) Storm Drains Engineering Department seeks a standardized operational process and technical system that can be used within Cityworks, an asset management system used to help manage their public assets, work activities, and business process. This standardized operational process and technical system would assist BCDPW in systematically evaluating incoming flood complaints and help determine the most resource-efficient approach to alleviate an...


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