User-Centered Design Research and Recommendations for the City of Bellevue’s Public Website

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Effective and efficient communications with the public are critical following an emergency or disaster. However, sharing this life safety information is not helpful for individuals with Limited English Proficiency (LEP) who cannot understand everything being said. To address this issue, the Washington State Legislature approved RCW 38.52.070, which requires that all emergency communications be shared in languages spoken by significant portions of the jurisdiction’s population. This law seeks to ...


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