Technical Assistance – EPIC-N / Commons

Description:

EPIC-N provides support staff to assist programs with any problems or questions they may have. Members are allowed to schedule meetings with our support staff as their availability allows. Whether you’re looking for help with funding, web design, planning, or technical assistance, our team can help with all aspects of your program. Use the “Request Support” function or email info@epicn.org to get started now.

Examples:

EPIC-N Staff are available to help members with any of their needs, including:

Finding funding for a project
Talking through how to track projects
Finding resources for program development
Figuring out how to structure a course to meet local government needs
Providing training to members on how to use Qualtrics
Helping members navigate the EPIC-N site
Connecting university leaders with fellow Program Managers and partner organizations
Training Program Managers on how to get their Program and Projects represented on the EPIC-N website

How to Access

To request technical assistance you want to…

Go to the EPIC-N website
Click on “Request Support” in the upper right corner
Log in or create an account in the Member Commons
Fill out ticket with your request
Wait for a response from a member of our support team

Testimonial:

“The experience of EPIC-N staff with different cities…made them ideal to provide critical input to my class on how to have them locate and record information essential to their projects’ completion. The staff was thorough, clear, and engaging in his explanations. I look forward to seeing how their projects develop given his infusion of guidance during this very critical period.”

–Daniel Fernandez, CSU Monterey Bay, Faculty and Program Director

“EPIC-N Staff was extremely patient and provided great tips, tricks and tools for effectively and efficiently using the master data sheet. I will be honest, I was extremely overwhelmed when I first open the document. However, after meeting with staff they shared knowledge with me and thoroughly walked me through how to use and manage the data sheet. Leaving me confident and excited to organize data.”

-EPIC-N Member

Feedback

EPIC-N is committed to continuous improvement and providing quality resources to our members. If you have recently used this benefit of EPIC-N membership, please complete this quick form.