Technical Assistance


EPIC-N provides support staff to assist programs with any problems or questions they may have. Members are allowed to schedule meetings with our support staff as their availability allows. Whether you’re looking for help with funding, web design, planning, or technical assistance, our team can help with all aspects of your program. Use the “Request Support” function or email to get started now.


EPIC-N Staff are available to help members with any of their needs, including:

  • Finding funding for a project
  • Talking through how to track projects
  • Finding resources for program development
  • Figuring out how to structure a course to meet local government needs
  • Providing training to members on how to use Qualtrics
  • Helping members navigate the EPIC-N site
  • Connecting university leaders with fellow Program Managers and partner organizations
  • Training Program Managers on how to get their Program and Projects represented on the EPIC-N website

How to Access

To request technical assistance you want to…

  1. Go to the EPIC-N website
  2. Click on “Request Support” in the upper right corner
  3. Log in or create an account in the Member Commons
  4. Fill out ticket with your request 
  5. Wait for a response from a member of our support team


“The experience of EPIC-N staff with different cities…made them ideal to provide critical input to my class on how to have them locate and record information essential to their projects’ completion. The staff was thorough, clear, and engaging in his explanations. I look forward to seeing how their projects develop given his infusion of guidance during this very critical period.”

Daniel Fernandez, CSU Monterey Bay, Faculty and Program Director

“EPIC-N Staff was extremely patient and provided great tips, tricks and tools for effectively and efficiently using the master data sheet. I will be honest, I was extremely overwhelmed when I first open the document. However, after meeting with staff they shared knowledge with me and thoroughly walked me through how to use and manage the data sheet. Leaving me confident and excited to organize data.”

-EPIC-N Member


EPIC-N is committed to continuous improvement and providing quality resources to our members. If you have recently used this benefit of EPIC-N membership, please complete this quick form.